Everything below describes how LeaseLab behaves today. Where something is not built, it says so.
Ontario landlords who manage their own residential rentals — roughly 1 to 25 units — along with the people who help them and, if they use one, the AI agent they choose. Property managers can use it too, but the product is shaped around the self-managing landlord.
It keeps one reliable operating record for your rentals: properties, units and leases; the rent ledger, including overdue rent and tenant payment commitments; maintenance work orders from intake to completion; the decisions that need you; and what happened in the end.
Changes go through specific actions that LeaseLab checks against who is asking and the limits you set, and every change is recorded with who made it — a person on your team, or an agent you authorized.
No. Money never moves through LeaseLab. Your tenants pay you the way they do today, and you record in LeaseLab what you have received. LeaseLab keeps the picture of what is owed, what arrived, and what is outstanding.
That also means a payment recorded in LeaseLab is your own record of receiving money — it is not confirmation from a bank.
No. There is no bookkeeping, no chart of accounts, no owner statements, and no tax reporting. LeaseLab tracks rent obligations and the payments you record against them; anything you need for accounting or taxes still happens in your accounting tool.
Collecting rent. LeaseLab records payments you have already received; money never moves through it.
Accounting, bookkeeping, owner statements, or tax reporting.
Bank feeds, automatic reconciliation, pre-authorized debit, or Interac.
Late-fee automation.
A tenant portal or tenant login.
Listing syndication, applicant screening, or contractor dispatch. You keep your own vendors; LeaseLab records the work, not the hiring.
Reading your mailbox. LeaseLab never connects to one.
Receiving maintenance email. Tenants report problems to you, and they are recorded in LeaseLab as work orders.
Commercial leases, or provinces other than Ontario.
In short: LeaseLab does not collect rent and is not accounting software. Rent still reaches you the way it does today — LeaseLab keeps the record of what was owed, what arrived, and what is still outstanding.
No. Rent generation, overdue detection, payment commitments, work orders, maintenance priority, your spending limit, decisions, strategy reviews and the history of changes all work without any AI. If the optional AI features are unavailable, the rest of LeaseLab carries on.
An owner or admin creates a key for the agent in workspace settings, choosing what it can read, which actions it can take, and when the key expires (at most one year). The agent uses LeaseLab’s HTTP API, so it can be any agent or script that can call one.
With that key, the agent can read the areas you granted — tenant contact details stay off unless you explicitly grant them — and ask LeaseLab to take an allowed action, such as reporting a maintenance issue, setting a work order’s category, recording the outcome of a call to a vendor, or completing a work order within your spending limit.
The agent never gets your database, and it never supplies its own permissions. For every action, LeaseLab checks that the action is allowed for that key and within the limits you set. If the key doesn’t allow the action, it is refused. If the action would go past your limits, nothing changes and it becomes an item in Needs your decision.
No key can decide those items, change your spending limit, manage members or billing, or reach another workspace. Every action is recorded with the key that made it, and you can revoke a key at any time.
Nothing. Your records, your limits and the history of what happened live in LeaseLab, not in the agent or its chat history. Revoke the old key, create one for the new agent, and it works from the same record.
The place on your home screen where work that needs the owner waits: a repair above your spending limit, an escalation, or an agent request outside what its key allows. Nothing in it proceeds until an owner decides.
Next to it, strategy reviews flag patterns that may need a change of course — rent that keeps arriving late, payment promises that keep being broken, arrears building up, or maintenance costs rising against earlier periods.
Yes. Invite people with a role — owner, admin, manager, or viewer. Managers and viewers can be limited to the properties you assign them. Only an owner can change the spending limit or approve work above it.
When a tenant reports a problem to you, an agent you authorize can report it through its key. It becomes a work order, with priority from a fixed urgency check on what was reported.
LeaseLab never connects to or reads your mailbox, and you never give it a password.
No. LeaseLab does not receive email. Tenants report problems to you the way they do today, and they are recorded in LeaseLab as work orders.
No. There is no tenant login and no tenant portal. LeaseLab may email a tenant a rent reminder.
The work order is still created — the request is never dropped. It is marked as unmatched, and you handle it from there.
The same applies when more than one tenant could match: LeaseLab records the candidates rather than picking one.
AI is optional and advisory. It runs on Cloudflare Workers AI and is used to suggest a classification for a receipt you upload.
AI suggestions don’t change your records. A receipt classification stays unconfirmed until you confirm it.
Work-order priority and category don’t depend on AI: a work order’s priority comes from a fixed urgency check on what was reported, and a person, or an agent you authorized, sets its category.
More: where AI is used.
LeaseLab is free to use today. There is no automatic charging, and no card is required to create a workspace. Paid packaging is being finalized; it will be announced before anything is charged, and no fee will apply to your workspace unless you agree to it.
No. Every workspace gets the same product and the same active-unit safety limit of 25. Your workspace is never made read-only because of a billing or payment outcome.
An owner can generate an export of the workspace’s records from organization settings and download it. Anyone can download their own account data from their profile.
Deleting a workspace ends access to it, but does not erase the stored records. To ask for data to be erased, email support@leaselab.ai — a person reviews each request. There is no self-service or automatic erasure today.
In practice, yes. Rent timing is calculated on Toronto time, and the product is built around Ontario residential tenancies. It does not handle commercial leases, and there is nothing province-specific for anywhere else.
Email support@leaselab.ai. That address is read by a person, and it is also the right place for privacy and security questions.
LeaseLab is leaselab.ai — one Lab, Ontario rental operations you control. We are not LeaseLabs (leaselabs.ai or RealPage’s leaselabs.com).
Still deciding? Read how it works or what we do with your data, or start for free.